Print Click Here for a Printer-Friendly Version
TravelPass Rules
1. Upon completing your TravelPass purchase, you:
a. get the right to book and fly on 'X' one-way flights for the selected 'Zone' within the 'Validity' of the TravelPass. (Where X= Number of Flights you have chosen while purchasing the TravelPass);
b. can NOT edit the NAMEs and DATEs OF BIRTH of the added passengers. However, you can add new passengers until the maximum limit of Eligible Traveler(s) is reached, this must be done within 24 hours of TravelPass purchase.
c. can NOT change the TravelPass parameters (Zone, Number of Flights, Cabin, Validity, Advance Booking, and Eligible Traveller(s)) which you have selected during the purchase;
d. CAN add Special Service Requests (SSRs) to your flight, such as for special meals and disability assistance, at
2. TravelPass price includes the base fare, taxes and fees for all the Flights purchased, excluding any surcharge that may be levied if you pay by credit card. Service fees may apply for changes to your TravelPass.
3. TravelPass is NON-cancellable and NON-refundable. NO refund shall be granted, even if you fail to use all your Flights.
4. TravelPass is only available for use by adults and children over 2 years of age. TravelPass price is NON-discountable for children. Infants can be added by paying 10% of the price per credit.
5. TravelPass is NOT transferable, and cannot be sold or exchanged for cash. The Journey entitlement under a TravelPass cannot be altered except as notified otherwise by Alitalia.
6. No portion of the total TravelPass price will be refunded in case of any unused Flight credits.
7. Once a TravelPass has been exchanged for a ticketed Flight booking, Flight tickets are NON refundable. In all circumstances the TravelPass remains Non-refundable.
8. Once a TravelPass has been exchanged for a ticketed Flight booking, changes to the date and time of travel to a ticketed destination (subject to availability and the original TravelPass parameters) are permitted to customers with a change fee of EUR 65.00 (Euros sixty five).